Refund Policy

At JATSIN, we strive to ensure your shopping experience is seamless and satisfying. However, if you are not fully satisfied with your purchase, we’re here to help with a hassle-free refund process.

Returns

You have 10 days from the date of purchase to return an item for a full refund. To be eligible for a return, the item must be:

• Unused, unwashed, and in the same condition as you received it.
• In the original packaging with all tags, manuals, and accessories included.

Please note that certain items such as perishable goods, personalized products, and items marked as "final sale" may not be eligible for returns.

Refunds

Once we receive and inspect your return, we will notify you of the status. If approved, your refund will be processed, and a credit will automatically be applied to your original payment method within  7-10 business days.

Late or Missing Refunds

If you haven’t received your refund after the processing period, please first check with your bank or credit card provider. If you still need assistance, contact our customer service team at [ help@jatsin.com ] for further help.

Exchanges

We only replace items if they are defective or damaged. If you need an exchange, contact us at [ help@jatsin.com ] and send the item to [return address].

Shipping Costs

Shipping costs for returns are non-refundable, and you are responsible for covering return shipping fees unless the item was defective or incorrect. If we provided the wrong or damaged product, we will cover all return shipping costs.

Contact Us

For questions or concerns about your refund, feel free to reach out to our customer support team at [ help@jatsin.com ] or [support phone number]. We’re here to help!